Thanks for shopping with the Fred Hutch store.
Our goal is to fulfill your products within 5-7 business days from the time payment is received.
Free Shipping | Fred Hutch Mail Stop
Free shipping is offered to purchases that are delivered to a Fred Hutch campus mailstop.
Flat Rate Shipping | U.S. Addresses
Orders $75 and over are eligible for free shipping, otherwise a flat shipping fee of $6.00 is offered to any delivery shipped to a U.S. mailing address.Merchandise is shipped via FedEx or USPS.
Our Fulfillment Policy
Please plan accordingly and allow at least 5-7 business days for fulfillment of your merchandise. Rush orders of merchandise may incur an additional fee or be declined.
MERCHANDISE RETURN/EXCHANGE POLICY
Our return/exchange process is simple and hassle free. You have 14 calendar days to return an item from the date you receive your order.
To be eligible for a return, your item(s) must be unused and accompanied by the proof of purchase. Your return item(s) will be inspected upon arrival before your refund is processed. Once we approve the returned merchandise, we will credit your account within 10 business days. Original shipping charges are not included in the refunded price.
Should any damage occur to the apparel during shipping, please call 206.667.4241 to report the damaged item. Once we have been notified, our team will issue a replacement. Fred Hutch is not responsible for damage resulting from wear and tear.
Shipping charges are nonrefundable. Fred Hutch is not responsible for shipping charges associated with returned merchandise.
Please send all returns to:
Attn: Jenny Adams
Fred Hutch Shipping and Receiving
1100 Fairview Ave. N., Mail Stop AD-221
Seattle, WA 98109
For general product questions, please email Regina Sologub at firstname.lastname@example.org or call 206.667.3125
For product fulfillment questions, please email us at email@example.com or call 206.667.4241